Terms of Service

These terms govern your use of eazy data. By creating an account or using the service, you agree to them. Please read them carefully.

1. Who we are

eazy data (“eazy data”, “we”, “us”, or “the Service”) is an online platform, operated by Cynefin Technologies Limited, that lets you buy mobile data and airtime for Nigerian networks (MTN, Airtel, Glo and 9mobile) — and other bill payments we may add — for yourself and others, by loading and spending a prepaid wallet. You can reach us at support@eazydata.com.ng.

2. Eligibility & your account

• You must be at least 18 years old and able to enter into a binding contract to use the Service.
• You must provide accurate details (name, phone number and email) when registering, and keep them up to date.
• You are responsible for keeping your password confidential and for all activity that happens under your account.
• One person may not operate multiple accounts to abuse promotions or referrals.
• Tell us immediately at support@eazydata.com.ng if you suspect any unauthorised use of your account.

3. Your wallet & funding

• Your wallet holds a prepaid balance in Nigerian Naira (₦) that you use to pay for data, airtime and other services on eazy data.
• The wallet is closed-loop: money you load can only be spent on services within the Service. It cannot be withdrawn, transferred or paid out to a bank account or card.
• Wallet funding is processed by our payment partner, Paystack. Card, bank transfer and USSD details are handled by Paystack, not stored by us.
• Your wallet is not a bank account, does not earn interest, and is not covered by deposit insurance.
• We may set minimum and maximum funding amounts and reasonable limits to prevent fraud. You are responsible for funding the correct amount — please double-check before you pay.

4. Buying data & airtime

• Prices shown at the time of purchase apply to that purchase. Prices may change at any time.
• You are responsible for entering the correct phone number and network. Airtime and data are delivered instantly and cannot be reversed once delivered to the number you entered, so a top-up sent to a wrong number cannot be recovered.
• Delivery depends on the mobile networks and our vending partners. Occasional network downtime or delays are outside our control.
• If a purchase fails or is not delivered, the amount is automatically returned to your wallet balance. If a charge leaves your wallet but the top-up does not arrive, contact support and we will investigate and refund your wallet where appropriate.

5. Refunds

• Refunds for failed or undelivered transactions are credited back to your wallet balance. Because the wallet is closed-loop, refunds are never paid to a bank account or card — they remain in your wallet for you to spend on the Service.
• Successfully delivered airtime and data are non-refundable.
• Money loaded into your wallet is intended for buying services on eazy data and cannot be withdrawn as cash. Where the law entitles you to a refund of unspent funds, contact support and we will handle it in line with applicable Nigerian law and our checks.

6. Referrals

You may earn a referral bonus when someone signs up with your referral code and meets the conditions we set at the time. Referral bonuses are credited to your eazy data balance and can be spent on services within the Service; they cannot be withdrawn as cash. We may vary or end the referral programme, and we may reverse bonuses gained through fake accounts, self-referral or other abuse.

7. Acceptable use

You agree not to:

• use the Service for any unlawful purpose, fraud, money laundering or financing of illegal activity;
• use stolen cards, unauthorised bank accounts or anyone else's payment details to fund a wallet;
• attempt to gain unauthorised access to the Service, other accounts, or our systems, or interfere with their normal operation;
• use the Service to run a resale or bulk-vending business, or in any way that breaches the mobile networks' or our partners' terms; or
• abuse promotions or referrals.

8. Suspension & termination

We may suspend or close your account, withhold or reverse balances obtained through fraud, and report activity to the relevant authorities if we reasonably believe you have broken these terms or the law. You may close your account at any time by contacting support; any legitimate unspent balance will be handled in line with applicable Nigerian law and our checks.

9. Service availability

We work hard to keep the Service available, but we provide it “as is” and do not guarantee it will be uninterrupted or error-free. We may change, suspend or discontinue features at any time.

10. Liability

To the fullest extent permitted by Nigerian law, eazy data is not liable for indirect or consequential losses, or for losses caused by network operators, our vending or payment partners, or your own error (such as entering a wrong phone number). Nothing in these terms excludes liability that cannot be excluded by law. Where we are liable, our total liability to you for a transaction is limited to the amount of that transaction.

11. Changes to these terms

We may update these terms from time to time. When we do, we will change the “Last updated” date above and, where the change is significant, notify you in the app. Continuing to use the Service after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and any dispute is subject to the jurisdiction of the Nigerian courts.

13. Contact

Questions about these terms? Email support@eazydata.com.ng. See also our Privacy Policy.